The brief, the process, the big insights, the outcome
Ensuring that retail business have hardware that that meets their needs.
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Making it easier for travellers to find and book the perfect flight with a major U.S. airline
Helping ecommerce merchants sell more by meeting their customers right in chat.
Building understanding of and empathy for the variety of people who sell. B
Designing better maps and signage for one of North America's largest public transit networks.
Ensuring that a major redesign of a product that thousands of merchants depend on for their livelihoods.
Risk-proofing major changes to branding and aesthetics before they are rolled out to users.
Reducing errors in tracking hospitals' compliance with quality and safety standards.